Generally speaking, closed captions can be turned on and off in the settings of a program or device while open captions are always in view and cannot be turned off. In short, there is no difference! While Captioned Telephone Service (CTS) is the term most commonly used since this is how the law refers to it, many will refer to it as a closed caption telephone because closed captions are what people tend to be more familiar with from a television context. Readers may be wondering what the difference is between a captioned phone and a closed captioned phone. In this article, we discuss the pros and cons of some of the technology currently available for making accessible phone calls, and help you discover what option is best for your needs. However, thanks to advances in modern technology, there are many alternative accessibility solutions for those with hearing loss. When many people hear of a captioned phone what likely comes to their mind is a landline phone with a built-in screen to display a transcription of the call. Tools and resources like call captioning applications or amplified phones can help facilitate communication and help those with hearing loss make calls with confidence. For those individuals, there are different technology options for improved accessibility. Making phone calls can be a source of great anxiety and frustration for many in the deaf and hard of hearing community.
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